Privacy Policy

Overview

• We respect your privacy and do not sell your data to third parties.
• This policy explains how we use personal information collected via our website and transactions.
• By using our site, you agree to the terms set out in this policy.

Who We Are

• Donnelly & Co is a trading name for Tom Donnelly Estates LTD which is an independently owned business which places obligations on them relating to the means and purposes of the processing of your data.

Compliance

• Tom Donnelly Estates LTD adheres to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 18).

Data Collection and Usage

• Information Collected: Name, postal address, email, phone number, and other relevant details when you register or use our services.
• Purpose: To process registrations, bookings, and deliver requested services. For improving customer experiences and service quality, and for legal and regulatory compliance.
• Marketing: We may send you information about properties and services. You can withdraw consent for direct marketing at any time.

Data Sharing

• Within Tom Donnelly Estates Limited: Shared with staff members and brands for service delivery.
• Third Parties: Shared with partners who comply with applicable laws. We do not share for marketing without your permission.

Legitimate Business Interests

• We process personal data under ‘legitimate business interests,’ balancing benefits against potential impacts on your rights.
• Used for service enhancement, security, marketing, data analytics, and other business improvements.

Call Recording

• Calls may be recorded for training, quality monitoring, complaint resolution, crime prevention, and protection against abusive callers.
• Special category data (e.g., health, religion) may be recorded if disclosed during calls.
• Card payment details are not recorded.

WhatsApp Messaging

• We use WhatsApp for commercial information, appointment confirmations, and communication.
• Personal data processed includes phone number, device ID, location, transaction data, product interaction, and user identifiers.

Data Protection and Retention

• Data is stored securely and retained only as long as necessary (maximum 7 years from transaction conclusion).
• Security measures are in place to protect data during internet transmission.

User Rights

• Rights to be informed, access, rectify, delete, restrict processing, data portability, and object to data usage.
• If the business is sold, data may be disclosed to advisors and new owners.

Cookies

• Used to collect website usage information. For details and management, visit www.aboutcookies.org or www.allaboutcookies.org.
• You can set your browser to not accept cookies, but this may affect website functionality.

Referral Statement

• Conveyancing Services: Offered through our recommended solicitors, with possible payments up to £250 to us.
• Financial Services: Recommendations through RGP Financial services, with potential earnings as a percentage of the combined fees generated.

Other Websites

• Our site contains links to other websites, and this privacy policy does not apply to those sites.

Policy Changes

• Regularly reviewed and updated on this page. Significant changes will be communicated via email.

Contact Us

• For privacy related queries or information requests, email hello@donnellyandco.uk, call 0113 5180555, or write to: Building18 Gateway 1000 Whittle Way, Arlington Business Park, Stevenage, Hertfordshire, England, SG1 2FP

Complaints

• Operates under The Property Ombudsman Code of Practice.
• Unresolved complaints can be escalated to the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or visit ICO website.